Return & Exchange Window

You can initiate a return or exchange within 7 days of delivery.

The 7-day period starts from the date of delivery (as per courier tracking).

After 7 days, we cannot accept returns or exchanges (except for manufacturing defects — see Section 9).

2. Conditions for Returns & Exchanges

To be eligible for a return or exchange, the product must meet ALL of the following conditions:

✅ Unused & unwashed — Product must be in original condition
✅ Tags intact — All original tags, labels, and packaging must be attached
✅ No damage — No stains, tears, alterations, or signs of wear
✅ No odor — Products must not carry perfume, smoke, or body odor
✅ Original packaging — Product should be returned in the original packaging (if possible)

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable & Non-Exchangeable Items

The following items CANNOT be returned or exchanged:

❌ Custom/Made-to-Order products (personalized embroidery, altered sizing, custom colors)
❌ Innerwear, intimates, shapewear (for hygiene reasons)
❌ Sale items, clearance items, or products marked "Final Sale"
❌ Gift cards, store credit
❌ Products damaged due to misuse, washing, or alterations
❌ Products purchased from third-party sellers or marketplaces (returns must be initiated with the respective platform)
❌ International orders (exchanges/returns may be considered on a case-by-case basis; return shipping is customer's responsibility)

If you're unsure whether your product is eligible, contact us before initiating a return.

Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.

Returns will be accepted for up to 7 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:

– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.

The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.