Privacy policy
At Roohani, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit shoproohani.com or make a purchase.
By using our Website, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide to Us
When you interact with our Website, we may collect:
Account & Order Information:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely via third-party gateways; we do not store card details)
- Order history and preferences
Communication Information:
- Messages sent via contact forms, email, WhatsApp, or social media
- Customer service interactions
- Feedback, reviews, and testimonials
1.2 Information Collected Automatically
- IP address, browser type, device information
- Pages visited, time spent, clickstream data
- Cookies and tracking technologies
- Approximate location based on IP address
2. How We Use Your Information
We use your information to process and fulfill your orders, communicate with you, improve our products and services, personalize your experience, send marketing communications (only if you opt in), prevent fraud, comply with legal obligations, and analyze Website performance.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your data with payment gateways (Razorpay, Paytm, etc.), shipping partners (Delhivery, Blue Dart, DHL, FedEx, etc.), our e-commerce platform (Shopify), and analytics tools (Google Analytics, Meta Pixel) — all contractually obligated to protect your data.
4. Data Retention
We retain your personal information for as long as necessary to fulfill your orders, comply with legal obligations (typically 7 years under Indian law), resolve disputes, and enforce our policies. You can request deletion at any time.
5. Your Rights & Choices
You can view and update your account information anytime. You can unsubscribe from promotional emails at any time. You can request deletion of your personal data by emailing hello@shoproohani.com. Note: you will still receive transactional emails even if you opt out of marketing.
6. Cookies & Tracking Technologies
We use essential cookies (cart, login), analytics cookies (Google Analytics), marketing cookies (Meta Pixel, Google Ads), and preference cookies. You can control cookies through your browser settings.
7. Data Security
We implement SSL/TLS encryption, PCI-DSS compliant payment gateways, restricted data access, and regular security audits to protect your information. No method of transmission over the internet is 100% secure.
8. Children’s Privacy
Our Website is not intended for children under 18. We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new “Last Updated” date.
10. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019. Any disputes shall be subject to the exclusive jurisdiction of courts in Chandauli, Uttar Pradesh.
11. Contact Us
Email: hello@shoproohani.com
WhatsApp: +91 7307909343
Address: Near Post, Bhishampur, Chakia, Chandauli, Uttar Pradesh, India
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
Roohani — Crafted for the soul. Designed for life.