Shipping Policy
We deliver soulful craftsmanship to your doorstep.
Here’s everything you need to know about shipping with Roohani.
1. Shipping Locations
1.1 Domestic Shipping (India)
We ship to all serviceable pin codes across India, including metros, tier-2 cities, and remote areas (subject to courier partner coverage).
1.2 International Shipping
We currently ship to select international locations:
- USA, UK, Canada, Australia
- UAE, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain
- Singapore, Malaysia, Hong Kong
- Other countries on request (contact us at hello@shoproohani.com)
Note: International orders may be subject to customs duties, taxes, and import fees, which are the buyer’s responsibility.
2. Processing Time
Order Processing: 2–5 business days
(Time taken to prepare, pack, and dispatch your order)
Processing does NOT include shipping time.
Business days: Monday–Saturday (excluding Sundays and public holidays)
Orders placed on weekends or holidays will be processed the next business day.
3. Shipping Time & Delivery Estimates
Once dispatched, estimated delivery time:
| Location | Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Pune) | 3–5 business days |
| Tier-2 Cities & Major Towns | 5–7 business days |
| Remote/Rural Areas | 7–10 business days |
| International | 7–15 business days (varies by country) |
4. Shipping Charges
| Order Value | Domestic Shipping | International Shipping |
|---|---|---|
| ₹499 and above | FREE | Calculated at checkout |
| Below ₹499 | ₹99–₹150 (depending on location) | Calculated at checkout |
5. Shipping Partners
We work with trusted courier partners:
- Domestic: Delhivery, Blue Dart, DTDC, India Post, Ekart, Xpressbees
- International: DHL, FedEx, Aramex, India Post (EMS)
6. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking number and SMS with courier partner details.
You can also track your order at shoproohani.com/pages/track-order or by contacting us at hello@shoproohani.com.
7. Delivery Attempts & Failed Deliveries
Our courier partners will attempt delivery 2–3 times. If delivery fails due to incorrect address, recipient unavailability, or refusal, the package will be returned to us (RTO).
8. Address Changes
You can request an address change only before dispatch by contacting us at hello@shoproohani.com or WhatsApp +91 7307909343. Once dispatched, address changes are not possible.
9. International Orders — Customs & Duties
Packages may be subject to customs inspection, import duties, and taxes. These charges are NOT included in your order total and are the buyer’s responsibility.
10. Damaged or Lost Packages
If your package is lost or arrives damaged, contact us within 48 hours of the expected delivery date. We will investigate and arrange a replacement or full refund.
11. Contact Us
Email: hello@shoproohani.com
WhatsApp: +91 7307909343
Customer Support Hours: Monday–Saturday, 10 AM – 7 PM IST